Progressive Insurance Review

You must be living under a rock if you haven’t heard of Progressive Insurance.

Progressive started way back in 1937 and has been growing ever since. As the name infers, they pride themselves on being technologically savvy and being pioneers in insurance.

In fact, Progressive was the first insurance company to start a website back in 1995. So what makes Progressive Insurance unique?

How does Progressive sell insurance?

Progressive Insurance is relatively unique in the way they distribute their (and other company’s) insurance products. They sell insurance both direct to the public through Progressive Direct and via independent insurance agents.

Basically, if you contact Progressive directly via their website or by phone, you are purchasing their product through their “Direct” channel.

This means there is no insurance agent involved…if you need to talk to someone about your policy, you will have to dial an “800” number and speak with whoever happens to pick up the phone.

You can also purchase insurance from Progressive if you visit an independent insurance agent. If you take this route, you will at least have a single point of contact for your insurance needs.

Progressive offers both choices in almost every state, and pricing and product availability may differ depending on how you purchase insurance from them.

What types of insurance does Progressive sell?

There are a couple of ways to answer this question. Technically, you can purchase auto, motorcycle, RV, boat, condo, homeowners, renters, commercial auto and umbrella insurance through Progressive.

However, the products they “offer” can be somewhat misleading. While you can purchase any of the types of insurance listed above via Progressive, they may not be your actual insurance company.

Similar to Geico Home Insurance, Progressive does not actually “write” much insurance beyond auto, commercial auto and motorcycle insurance. What do we mean by that?

Well, Progressive “acts” like an insurance agent when selling home, condo, renters and umbrella insurance. Specifically, they may “sell” you one of those policies, but you are actually purchasing insurance from another company.

Why do they do this? Basically the other companies are piggy-backing on Progressive’s well-known name and huge market presence.

Progressive makes a commission for selling these products (since they already have you on the phone), while not having to share in any of the potential losses paid out in insurance claims (how insurance companies make money).

They are good at auto, motorcycle and commercial auto…by “good” we mean super-profitable.

It is easier for them to sell someone else’s product (who is good and profitable) rather than spending the money to develop their own programs and take the risk of losing money while they try to get it right.

Read more: Progressive Motorcycle Insurance Review

What kinds of auto insurance coverage does Progressive offer?

Progressive has plenty of coverage options when it comes to customizing your auto insurance policy. These include:

• Liability insurance (bodily injury liability and property damage liability coverage)
• Collision coverage
• Comprehensive coverage
• Medical payments coverage
• GAP insurance
• Uninsured/underinsured motorist coverage
• Roadside assistance
• Accident forgiveness
• Rideshare insurance
• Rental car coverage

While the Progressive Name Your Price Tool doesn’t allow you to literally choose your own insurance premium, it does make choosing the right coverages for your needs and budget pretty simple.

How can you save money on Progressive auto insurance?

Progressive Snapshot is a usage-based insurance program that allows you to save money on your auto policy by using an app that monitors your driving habits. You also get an automatic discount just for signing up for the program.

There are also a variety of auto insurance discounts you might qualify for. Teen drivers might be able to get a good student discount, while safe drivers can get the safe driver discount. There is also a continuous insurance discount, distant student discount, and multi-policy discount if you buy multiple types of coverage, such as auto and homeowners insurance (or renters insurance).

Discounts can significantly lower your auto insurance rate, so make sure to ask about these when you get a quote for Progressive car insurance coverage.

Why choose a Progressive policy?

Again, when it comes to the products they actually write (versus sell for a different insurer) Progressive is a great insurance company.

They are known to independent agents as a company who will “write anybody,” meaning they don’t turn many people for insurance, no matter what type of vehicle they drive or how spotty their driving record.

Progressive also offers industry leading discounts (good student, good driver) for their insurance products.

In fact, they lead the way in outside-the-box discounts. They even have a paperless discount, which means all of your billing and policy documents are delivered via e-mail.

That cuts down on their expenses for paper and postage.

Additionally, Progressive also has concierge claims service, which is designed to make filing and setting claims as easy as possible for their insured. (For more information, read our “Progressive Insurance Concierge Claims Service“).

The company’s customer satisfaction ratings are fairly strong, scoring an 832 out of a possible 1,000 on J.D. Power’s customer service survey.

Finally, they offer the name your price program and allow you to get online quotes from their competitors.

You may have also heard them tout the fact that they are the leading truck insurance company in the United States…not too shabby!

But as always, be sure to shop around for insurance quotes from multiple auto insurers so you know you’re getting the best deal.

Learn more: Progressive bundling and Progressive Snapshot.

Claims Process at Progressive Insurance: Streamlined and Efficient Handling

Ease of Filing a Claim

Progressive Insurance offers various options for filing claims, ensuring convenience for their customers. Claims can be filed online through their website, over the phone, or via mobile apps, providing flexibility in the claims reporting process.

Average Claim Processing Time

The average claim processing time at Progressive Insurance is a critical factor for policyholders. The company aims to expedite the claims process, striving for efficient and timely resolutions. Specific information about the average claim processing time can be obtained from Progressive Insurance directly.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback regarding claim resolutions and payouts is valuable for understanding the effectiveness of Progressive Insurance in handling claims. The company encourages customer reviews and opinions, offering insights into their claims handling process and customer satisfaction levels.

Discover the Digital and Technological Features at Progressive Insurance

Mobile App Features and Functionality

Progressive Insurance boasts a user-friendly mobile app with a range of features designed to enhance the insurance experience. The app allows policyholders to access their policy information, make payments, report claims, and track their claims status conveniently from their mobile devices.

Online Account Management Capabilities

Progressive Insurance provides an intuitive online platform for policyholders to manage their accounts effectively. Customers can access and update their policy information, view billing statements, and make changes to their coverage, providing a seamless and efficient online account management experience.

Digital Tools and Resources

In addition to the mobile app and online account management, Progressive Insurance offers various digital tools and resources to educate and assist customers. These tools may include insurance calculators, educational articles, and FAQs, empowering policyholders to make informed decisions and navigate the insurance process with ease.